FREQUENTLY ASKED QUESTIONS

A few weeks before the launch of a new edition, we offer you the opportunity to pre-order your pair at a discounted rate.

The expected shipping date is mentioned on the product page. Payment is collected at the time of pre-order.

Exchanges and returns are possible during pre-orders (subject to product availability).

Sign up for a product alert directly on the product page.

You will receive an email notification if your size comes back in stock or if we restock.

Yes, if it has not yet been shipped.

Please email us here.

Simply enter your discount code in the "discount code" box during checkout. The discount will be applied automatically.

We accept payment by Credit card, Visa, Mastercard, Paypal and Apple Pay.

In France, we also offer 3x installment payments without fees with our partner Alma.
All transactions are secured by our payment partners.

Outside of pre-order campaigns, you can expect delivery within 3-5 days in France and internationally. We also offer express services in France.

To learn more about our delivery options, please consult our guide here

We deliver almost worldwide. Please note that customs fees outside the United States are your responsibility.

You will receive a tracking number once your order has shipped.

This will allow you to track your shipment.

If you encounter any issues with our carriers, please contact us here.

From the moment you receive your order, you have 14 days to return or exchange your Socque.

To proceed with a return, please submit your request through your customer account. If you wish to proceed with an exchange, please contact us here.

To learn more about return fees, please consult our guide here

To extend the life of your shoes, please refer to our care guide.

For more specific questions, feel free to contact us here.

Our materials are meticulously selected. Our leathers come from European tanneries supplying the most prestigious fashion houses and are chosen based on their impact, feel, and technical qualities. Vegetable tanning, suede calfskin, glossy goat leather: each model has its ideal material.

We also prioritize lower-impact materials whenever possible, such as upcycled or chrome-free leathers.

All our soles are made of leather, and on certain models, they are reinforced with protective outsoles.

For more details, please refer to the "materials" tab on our product pages.

We offer our models in sizes 36 to 41 (French sizes) and recommend choosing your usual size.

If you are between sizes, please refer to the specific size advice for each model by consulting the "size guide" tab on our product pages.

If you prefer personalized advice, feel free to contact us here.

We test all our editions and carefully inspect our production according to a strict set of criteria.

However, if you encounter any issues with your Socque, please write to us here so we can find an appropriate solution (repair or replacement).

Your feedback is always valuable, and we are here to listen.